Contact support
How can we help?
For technical issues, app questions, or feedback about Cinema Track, email us directly.
McgillicuddyGandarilla189@outlook.com Email supportThe button opens your email app. You can also copy the address above into your preferred email service.
A helpful first message
Tell us what happened.
These details help us understand and investigate your issue:
- Your device model and iOS version.
- The version of Cinema Track you are using.
- What you expected, what happened, and the steps to reproduce it.
- The series title, episode, and any error message, if relevant.
- A screenshot, with personal information hidden, if it helps explain the issue.
Please do not send passwords, verification codes, or full payment card details.
Troubleshooting & common questions
A few things to try first.
If the issue continues, contact us using the email above.
The app will not open or stops responding.
Close Cinema Track and open it again, then restart your device if needed. Check the App Store for an app update. If the problem continues, tell us your device model, iOS version, and what you see when you launch the app.
A video will not load, buffers, or has no sound.
Check your internet connection and try another Wi-Fi or cellular connection if available. Reopen the app and try the episode again. For audio issues, check your device volume and connected headphones or Bluetooth devices. If only one episode is affected, send us the series title and episode number.
I need help with a purchase or access to content.
If you made a purchase and the expected content is unavailable, email us the purchase date, item name, and a description of the issue. If you attach a receipt, hide unrelated purchases and personal billing details. Do not make another purchase just to troubleshoot the issue.
How do I manage an Apple subscription or request a refund?
If you have a subscription billed by Apple, you can manage it in your device’s Settings under your name, then Subscriptions. See Apple’s subscription instructions. For purchases billed by Apple, follow Apple’s refund request instructions; eligibility is determined by Apple.
How do I ask about my personal data?
For questions about personal information, or to request access, correction, or deletion, email McgillicuddyGandarilla189@outlook.com and describe your request. Read our Privacy Policy for details about how information is handled.
How can I report a content issue or suggest an improvement?
Email us with the series title and episode number for a content issue, or describe the improvement you would like to see. Include a screenshot or the relevant error text when useful.
Your privacy matters.
Learn about information use, retention, and your privacy choices.